Zone 02 · 2018 → 2026
The journey
- 01 · 2018 – 2024Origin
- 02 · 2024 – 2025Operations
- 03 · 2025 – 2026AI Generalist
Keep scrolling. The map moves sidewaysThree worlds below
Player 01 · Hyderabad, India
Prajyoth Srigadde
Lvl 3AI Generalist · 7 platforms
Connecting AI, products and execution.
World 12018 – 2024
Origin
Life Sciences taught me to work inside complex systems, where a procedure only works if every step is understood.
7.69
CGPA · BSc Life Sciences
970/1000
Senior Secondary
9.7
Secondary
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Bachelor of Life Sciences · Nizam College (Autonomous), Hyderabad
Oct 2021 – May 2024 · Microbiology, Genetics, Chemistry · 7.69 CGPA (out of 10)
- Served as Class Representative for the undergraduate batch, acting as the primary liaison between students, professors and department leadership (HODs).
- Communicated academic updates, institutional announcements, schedules and study-related coordination between faculty and students.
- Guided laboratory teams during microbiology practical sessions, translating professor instructions into clear, actionable protocols for peers.
- Led collaborative laboratory execution by explaining experimental procedures, improving task clarity and supporting effective team participation.
Senior Secondary · SR Junior College, Karimnagar
Jun 2019 – Mar 2021 · Biology, Physics, Chemistry · 970 / 1000
Secondary · Little Flower High School, Korutla
Jun 2018 – Mar 2019 · 9.7
- Literature Wing President.
- Led literary initiatives, debates and institutional events.
- Organised competitions and programmes while coordinating members and managing event execution.
- Developed leadership, communication, public speaking and team management.
World 22024 – 2025
Operations
High-volume chat operations, measured every day on satisfaction, handling time, quality and productivity.
≈120
Intl. chats a day · InTouchCX
≈70
Interactions a day · OpenXtro
24
Members in the ops team
- CSAT
- AHT
- QA score
- Error rate
- Chat productivity
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Agent · OpenXtro Virtual Services, Hyderabad
Mar 2025 – Aug 2025
- Delivered customer support in a chat-based service environment, managing approximately 70 customer interactions daily.
- Resolved customer concerns, handled service scheduling, arranged sales appointments, and explained dealer offers and promotional programmes to customers.
- Maintained strong operational performance through minimal error rates, optimised QA scores and efficient chat productivity metrics.
- Demonstrated effective communication, customer relationship management and multitasking in a fast-paced service environment.
- Scheduling and appointment coordination
- Quality-controlled communication
- Customer relationship management
- Multitasking under volume
eSupport Officer · InTouchCX Solutions, Hyderabad
Sep 2024 – Mar 2025
- Managed approximately 120 international customer chats daily within the Walmart non-voice support process.
- Consistently delivered strong performance across critical KPIs including CSAT (Customer Satisfaction), AHT (Average Handling Time) and chat productivity metrics.
- Maintained comparatively high customer satisfaction scores, strong chat volumes and efficient handling times within a 24-member operational team.
- Supported team performance through peer mentoring, knowledge sharing and collaborative troubleshooting.
- Contributed to team operational targets by demonstrating flexibility, accountability and commitment to service continuity.
- KPI-driven operations (CSAT, AHT)
- Peer mentoring and knowledge sharing
- Collaborative troubleshooting
- Accountability for service continuity
Not project management. Operational discipline: consistency under volume and accountability for measurable outcomes.
- Agent, OpenXtro Virtual ServicesMar 2025 – Aug 2025
- eSupport Officer, InTouchCX SolutionsSep 2024 – Mar 2025
World 3Aug 2025 – Jun 2026
AI Generalist
Vihaang AI Global Services
A startup role connecting AI implementation, product, marketing, content, web support and research into one system.
8
Member cross-functional team coordinated
3
Doc types: FRD, SRD, DPR
7
AI & design platforms
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- Worked across multiple functional areas including AI implementation, product development, digital marketing, content creation, website support and business research within a startup environment.
- Used AI platforms including ChatGPT, Claude, NotebookLM, Gemini, You.com, Sketchflow AI and Figma to optimise workflows, research activities, documentation and digital content creation.
- Coordinated a cross-functional team of 8 members, contributing to operational execution, collaborative problem solving and project delivery.
- Independently developed digital deliverables including Functional Requirement Documents (FRD), Software Requirement Documents (SRD) and Detailed Project Reports (DPR) for product initiatives using AI-enabled research and documentation methods.
- Designed storefront architecture, user journey flows and frontend prototype components for digital products and e-commerce initiatives.
- Led research activities for government project tender bidding, digital strategy planning and AI-supported business intelligence workflows.
- Managed a client project involving the development of a Shopify e-commerce solution for a luxury clothing brand, supporting digital business and brand objectives.
- Requirements documentation
- Cross-functional coordination
- AI-enabled research
- Digital delivery
Research fed documentation, documentation shaped plans, plans became prototypes, prototypes moved into delivery.
- ChatGPT
- Claude
- NotebookLM
- Gemini
- You.com
- Sketchflow AI
- Figma
Zone 03 · How the pieces connect
One role, one system
Not a list of tools. Each stage fed the next. Select a stage.
Coordination layer · 8-member cross-functional team across every stage
Stage 01 / 05
AI-assisted research
Gathering and structuring information quickly, with AI tools as research partners.
- ChatGPT
- Claude
- Gemini
- NotebookLM
- You.com
Evidence
- 01Led research activities for government project tender bidding.
- 02Led research for digital strategy planning and AI-supported business intelligence workflows.
- 03Business research as one of the role's core functional areas.
Alongside this work I coordinated a cross-functional team of eight members, contributing to operational execution, collaborative problem solving and project delivery.
Zone 04 · Vihaang AI Global Services
Select mission
2 missions documented
Zone 05 · Skills with receipts
Inventory
No percentages and no self-rating. Each level follows the rules below, and every item opens its evidence.
How levels are assigned
Evidence is substantive only when the source describes the skill as my own responsibility or deliverable. Passing mentions, supporting work, courses and the résumé skills list never raise a level on their own, and several sources from the same employer or school count as one setting.
Business & Analytics6
AI & Digital Tools9
Technical7
Professional & Transferable10
InspectingApplied
Product documentation
Technical
- Settings
- 1
- Sources
- 2
- Latest
- 2026
Why applied: Substantive evidence from a role, project, studies or leadership position, in one setting or only outside paid work.
Mission A: Product documentation
Paid work2026Counts toward level
Independently created FRD, SRD and DPR documentation for product initiatives.
Go to MissionsAI Generalist, Vihaang AI Global Services
Paid work2026Counts toward level
Produced FRDs, SRDs and DPRs using AI-enabled research and documentation methods.
Go to Journey
Zone 06 · Before the first job · 2018 – 2024
Achievements
- institutional events coordinated
- 6
- Freshers and Farewell programmes
- 3 + 3
- major programmes anchored
- 2
Unlocked · 2018 – 2019Literature Wing PresidentLittle Flower High School, Korutla
Led the school's literary wing: debates, literary initiatives and institutional events.
- Led literary initiatives, debates and institutional events.
- Organised competitions and programmes while coordinating members and managing event execution.
- Leadership
- Communication
- Public speaking
- Team management
Unlocked · Date not specifiedDistrict-level cricket tournament mementoCompetitive cricket
Received district-level recognition for participation and contribution in competitive cricket.
- Received district-level recognition for participation and contribution in competitive cricket activities.
- Teamwork
- Discipline
- Resilience
- Performance mindset
Unlocked · 2021 – 2024Class RepresentativeNizam College (Autonomous), Hyderabad
Primary liaison between the undergraduate batch, professors and department leadership.
- Acted as the primary liaison between students, professors and department leadership (HODs).
- Communicated academic updates, institutional announcements, schedules and study-related coordination.
- Guided laboratory teams in microbiology practical sessions.
- Stakeholder communication
- Information flow
- Peer guidance
Unlocked · 2021 – 2024Event Management: Student Engagement LeadershipInstitutional events during graduation
Managed and coordinated six institutional events (three Freshers and three Farewell programmes) and anchored two major programmes.
- Managed and coordinated 6 institutional events during graduation, including 3 Freshers events and 3 Farewell programmes.
- Contributed to event planning, logistics management, team coordination and execution across multiple student-led programmes.
- Served as event anchor for 2 major programmes, demonstrating public speaking, audience engagement and communication.
- Worked within event management teams to oversee operational planning, participant coordination and programme delivery in timeline-driven environments.
- Leadership
- Stakeholder management
- Teamwork
- Public communication
- Organisational execution
Zone 07 · As listed on LinkedIn
Badges
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- Empty slot · PlannedMSc in Project Management (UK)
Zone 08 · Final screen
Yourmove.
Lvl 4Coordinator · 8-member team
Open to project coordination, PMO and project delivery roles in the UK.
- Project Coordinator
- PMO Analyst / Coordinator
- Project Delivery
“From understanding complex systems to coordinating people, technology and execution.”
Based in Hyderabad
Local time